Indore, the commercial capital of Madhya Pradesh is one of the top tier-II cities for post-retirement life of CEOs and other officials.

Apart from Indore, Chandigarh, Dehradun, Pune, Udaipur, Jabalpur and Ranchi are the other cities that are preferred for post-retirement living.

Cities like Ghaziabad, Meerut, Noida, Faridabad, Sonepat and Manesar fall in the category of poor ranking as not many CEOs and other retired officials prefer to stay there, an Assocham release said.

Parameters based on which this analysis was conducted on availability of good civic amenities like:

• Power
• Roads
• Marketing facilities
• Health and recreation centers
• Sewage and water disposal facilities
• Environment and ecology
• Overall prevailing law and order situation in Tier-II cities.

This research was conducted with 20 odd cities that were Indore, Jabalpur, Chandigarh, Pune, Udaipur Aurangabad, Surat, Coimbatore, Madurai, Kochi, Visakhapatnam, Vijawada, Mysore, Dehradun, Ghaziabad, Meerut, Faridabad, Noida, Sonepat and Lucknow.

Assocham Secretary General, D S Rawat said that a vast majority of well to do serving populace in government and corporate sector have a priority for Chandigarh and Dehradun in northern India.

Both places provide the best of civic amenities and good climatic conditions as also conducive law and order environment. As a result, the rating of Chandigarh turns out to be the best followed by Dehradun which is a place worth living.

Source: Assocham
Date: 5th May 2010

As soon as IPL-3 is over SONY TV started the 5^th series of one of their biggest shows Indian Idol and yesterday I saw that Abhijeet Sawant anchoring the initial selections. Immediately I asked myself who was the second Indian Idol or for that matter who were the winners of 3^rd and 4^th Indian Idol Series. All I remember about the 4^th Indian Idol was that a girl was the winner but nothing more.

I popped the same question to my sister who is a soap-opera freak and she also didn’t remember more than me about the 2^nd, 3^rd and 4^th Indian Idol winners.

Today, I am writing about a marketing law “It is better to be first than it is to be better” that I learned from the book “The 22 Immutable Laws of Marketing” that fits perfectly to Abhijeet Sawant and Indian Idol.

“The 22 Immutable Laws of Marketing” was written by Marketing Gurus Al Ries and Jack Trout in which they have talked about the 22 laws of marketing that they have derived after many years of experience in the corporate world.

The first law from this book “It is better to be first than it is to be better” says that you would rule a category is you are the inventor of that category. No matter the follower/s in your category are better than you. If you are first, you will acquire a space in your prospects mind and the prospect will label you and your brand name with the category. It would be difficult for people to replace you from their mind space in spite of having better people/brands.Some of the examples of category inventors and their followers:

I remember that I was just taken away by this book and there was hardly anything about this book with which I didn’t agree and have come across several examples in my everyday life from time to time that have proven these laws.I highly recommend reading this book and believe that it will definitely add on to your knowledge.

I know I am writing this post way after the Wasim Akram issue was over and some other big issues in IPL took over but I was very keen on writing about this one. The point I am trying to make here is that why didn’t any of the political party say anything about Wasim Akram participating in IPL 3 (Wasim Akram was the bowling coach of Shah Rukh Khan owned Kolkata Knight Riders)?

Shivsena made a havoc about the participation of Pakistani cricket players in the IPL 2010 but Isn’t Wasim Akram a Pakistani or is it just that the players would be opposed and not the support staff.

I don’t understand the hypocrisy and the lack of knowledge/dept of these political intellects that aren’t clear that are they opposing Pakistani players or Pakistanis.

If they are opposing just the players, they are against Pakistan players and not Pakistanis. If they are opposing Pakistanis all together, they should oppose Wasim Akram as well.

And another controversy surrounded Wasim Akram that he doesn’t love his nation as he is participating in IPL in spite the Pakistani players were boycotted by the IPL team owners. Poor Wasim Akram couldn’t deal with these issues; neither could he comment on any of these allegations nor was he able to do wonders with KKR bowling who lost 2 important matches when their bowlers failed to defend scores of 180 and 200 an eventually KKR was ousted from IPL 3.

I also think that Wasim Akram could have taken a tough stand and attacked Indian politicians and questioned them on their stand of opposing Pakistani players and not him but probably he kept quite to save his job and avoid further controversies.

Everyone knows what happened when Shivesena supremo Bal Thakrey asked read ordered Sachin Tendulkar to concentrate on Cricket rather than Mumbai vs India issue (when Sachin said he is an Indian first and then a Mumbaikar), also asking to ban Australian Players from IPL and then attacking Shah Rukh Khan’s comment on Pakistani cricket players. Over a year to two, every agenda that these parties have tried to use has backfired on them.

I don’t understand what are these politicians upto?

How will these politicians lead the state or the country?

Why don’t these politicians come up with constructive agendas?

Why don’t these politicians talk about infrastructure growth, sanitation, education etc?

I just pity the poor villagers of India particularly Maharashtra who don’t understand all this and still vote these political parties on the agendas of Marathi Manus, India vs Pakistan etc and not on a growth and prosperity based agenda.

Today I am writing a quick review of a rummy website where I play rummy online and win cash prizes too. Playing rummy online on this website www.games24X7.com has been my recent addiction and is a great way to play my favorite game, pass my time, enjoy and win money as well.

I enjoy playing card games from a very small age; I have played card games like 7-8 (saat-aath), 3-2-5 (teen-do-panch), chowkdi, 10 pakad (dehle pakad) and Rummy. When I was a child, I used to see Rummy as a game of elderly and I used to stick to 7-8 or if we were 3 people then 3-2-5 but as I graduated a little in the card games school, I jumped to rummy and I started with 13 cards rummy and I use to think that I have grown. It was a good feeling and no doubt I enjoyed playing rummy games.

I used to play it with my family members but soon I developed a friend circle and Rummy was the game we played on almost every weekend. I used to play 13 cards rummy but my friends and also some of my relatives had their own rummy variations. Though everyone was familiar with 13 cards rummy but some played rummy without joker too but I always loved joker because I am pretty lucky with getting jokers in my draw.

As I grew older, I also played games like chokdi and 10 pakad which are very cool card games but they require a minimum of 4 players which sometimes is very difficult as today we have got so busy in our personal stuff, work, business, families etc that forget about playing rummy every weekend, even meeting once in a month is a difficult thing. A friend of mine says that earlier we said “Let’s meet and plan something but these days we say let’s plan and meet someday” which is so true considering our busy life.

Everyone is trying to find different ways of entertaining oneself since they cannot meet friends that often and so I have also found a way to play my favorite card game Rummy that is I play online rummy on www.games24X7.com with not my friends but yes, I play online rummy against real rummy players for free as well as cash.

I discovered this website on Google and can easily say that Games24X7.com provides an excellent platform for playing online rummy game for free as well as cash.

Initially, I thought that I would have to pay to create an account but with Games24X7.com, you can create a free rummy account and start playing free rummy online. If you are comfortable which I think anyone would be, you can add cash and start playing rummy for cash and win cash games

To get accustomed with this site, I played some free games and then switched on to playing rummy for cash. The rummy game starts with only Rs. 25 and the mega rummy tournaments they offer have big prizes.

So, go guys, if you cannot meet your friends and play card games, enjoy this rummy website to play rummy online. Cheers!!

For cosmopolitans in India’s big cities, Indore is a backwater. But the fact is Indore city has grown four or five-fold since 1968 and become quite dynamic as a centre of educational entrepreneurship, medicine, engineering, machine industry, and commerce. It has also developed a vibrant civil society and women’s movement. Indore illustrates the way modernization is taking hold not only in the burgeoning information technology centres of Bangalore, Chennai and Hyderabad, but in more remote parts.

I had a flavour of this transformation from a return visit to Indore after 40 years. In 1968, my doctoral research was based on Indore’s history and contemporary political life. It was clear that there were two main reasons Indore was a flourishing commercial and administrative centre, connected by railway to Delhi and Mumbai, attracting merchant migrants and capital from Gujarat and Rajasthan and policemen and labourers from northern India. The first was the Marathi-speaking patronage offered by the Holkar dynasty, which built Indore as its capital in the 18th century. The second was British protection in the late 19th and early 20th centuries.

Cotton and cloth-weaving mills came up and Indore became an important textile centre. Key educational institutions were established for the affluent, including Holkar Science College in 1891 and Indore Christian College in 1887. Both were the early components of what would become Indore University. The British established Daly College in 1882 as a prep school “for princes” in the colonial annexe of the city known as the Residency.

The city i surveyed in 1968 after a long rail journey from Delhi was indeed a bit of a backwater. Its population was about half-a-million. Horse-drawn tongas vastly outnumbered auto taxis at the railway station. The Holkar patrons had migrated with their residual wealth to Bombay, or immmigrated to New York, and the Holkar palaces and parks were falling into disrepair. The Jain-and-Agarwal-run textile mills were still functioning but beginning to go down hill because they were only marginally profitable. The municipal corporation seemed lethargic, barely aware of Patrick Geddes town plan of 1918. Only the cloth and grain markets and the bazaars hummed, two Hindi newspapers were vigorous exponents of rival political factions, and suburban housing colonies and light industry development were beginning to sprout along the trunk roads. At the time, public resources were being diverted to building a modern state capital in Bhopal.

Forty years on, I arrived at Indore’s quaint pink and ochre stucco airport. It was refurbished some 10 years ago but is already obsolete for the surging volume of passenger traffic on private airlines. One cannot help but be struck by the mushrooming of large office buildings, modern hotels, neon-lit shopping centres, and institutional campuses along the now-widened main roads. One cannot help but notice the enormous volume of traffic. Indore has a whole new energy, with a population of at least two million. There are many signs of a new affluence, including the chaos of vehicles on the road. The abandoned hulks of textile mills still dominate some localities but new forms of agro-processing, machine-working and metal industry have appeared. A major factory producing diesel engines has been set up in Indore. A 15-mile drive away in Pithampur, government subsidies have enabled automotive manufacturing industries to concentrate. “Dry port” container shipment mechanisms for overseas export have been set up there as well, drawing new constellations of white-collar managers, engineers, and blue-collar workers.

But the most impressive transformation is the mushrooming of educational institutions and emergence of an active women’s movement. In 2009, Indore’s literacy rates were reportedly 95% for males and 84% for females, well above the national averages and an extraordinary jump from the past. These are signs of fundamental change in a city where the main social forces of innovation have shifted from the traditional elites to a very strong and politically active middle class.

Indore is India’s only city to have both an IIM and a recently started IIT. Indore is now an engine of education and exporter of technical and management skills that already vibrate in India. In all likelihood, it will soon have a discernible impact abroad, perhaps initially in business education.

Rodney W Jones is an expert on international security and South Asian development issues

Date: 13th December 2009
Source: Times of India

Comscore a leader in measuring the digital world, today released a report on the growth of Internet audiences in the Asia-Pacific region based on data from its comScore World Metrix service. The study found that the Asia-Pacific region has seen significant growth in the past year, increasing 22 percent to nearly half a billion visitors to Internet sites, with most individual countries in the region experiencing double-digit growth rates. These and other relevant findings will be presented in the comScore live complimentary webinar, State of the Internet with a Focus on Asia Pacific on Thursday, November 19. Details on the webinar and registration can be found below.

China, Japan and India Fuel Growth in the Region
In September 2009, the Internet population in the Asia-Pacific region reached 484 million visitors age 15+ that accessed the Internet from a home or work location, an increase of 22 percent from the previous year. With nearly half a billion people online, the region now accounts for 41 percent of the total 1.2 billion person global Internet audience. China, home to the largest Internet population in the world, experienced a 31-percent increase to 220.8 million, making it the fastest-growing Internet country in the region. Japan saw its online population surge 18 percent to 68.3 million, while India climbed 17 percent to 35.8 million users.

*Excludes visitation from public computers such as Internet cafes or access from mobile phones or PDAs.

“Asia is not only home to the largest Internet population in the world, but it is also one of the fast-growing,” said Will Hodgman, comScore executive vice president for the Asia-Pacific region. “With most markets in the region experiencing double-digit growth, marketers and advertisers have the opportunity to capitalize on the potential of the online channel to reach and engage a surging number of people engaging in a variety of consumer activities online, including reading content, watching video, playing online games, engaging with brands, conducting financial transactions and making online purchases.”

19 November 2009
Source: Comscore

Here i am sitting in my office @ night Thinking hard about life

Since my move to India in 2004,  I have worked with several of the Telecom and Media giants in India at a very strategic level and spent a year at Yahoo! India after the Zimbra acquisition.   Over time my belief that the Online Media industry in India is in big trouble has been reinforced time and again.    Every single meeting I have had with stalwarts in the Media space continue to reinforce my beliefs as I can see the “cluelessness” in their minds about the online space.

The big three tend to believe that their brand will carry them through the digital era and they refuse to believe that powerhouses in the worldwide Print industry have fallen prey to the smaller, nimble highly technology savvy digital companies which is what will happen in India if they fail to wake up from their slumber.   While these large media companies continue to invest in their digital businesses heavily the results are shoddy.

Even the true Internet players from the early days of the Internet era in India like Rediff and Sify continue to underwhelm the market with poor product offerings and declining ad sales.   Let us take a closer look at the digital industry in India:

1. Rediff.com – considered to be the grand daddy of the Indian Internet industry is really starting to show its age.   They are really old in the way they think and execute thanks mostly due to their aging leader Ajit Balakrishnan who is considered to be the father of the Indian Internet industry.  I think we should honor him with the title of grand father of the Indian digital media industry now.    I have had the honor of meeting him personally in 2006 when we were starting Zimbra in India and after the meeting I could only walk away saying ” what an arrogant man full of himself”.

Confidence is a great virtue in a leader but arrogance just shows that the person is afraid…..very afraid of young companies just disrupting what Rediff does and he is just trying to intimidate them so that they don’t take up the challenge of competing against Rediff.    I compared notes with several valley startup founders to be told the same story that I had experienced with Ajith.  All of these companies rose quickly in the last 2 years and built incredible valuations while Rediff continues to decline and Age.  Even Zimbra sold to Yahoo for US$350M may be 11 months after we met Ajith.  For a  company founded in 1996, to achieve enterprise value of US$42 million in 2009 is a joke.  Their profit margin is off by 61% YOY and operating margin is down 44% YOY.  Their quarterly revenue growth declined by 40% year over year and they are running at a loss.   Hmmmm… if this is the state of the best in the industry we need to wonder how the rest of the digital media companies are doing.

Rediff truly believes they are the Google of India.    Ajith has boasted openly about how Larry Page and Sergey Brin come to his office to meet him.    My meeting with Ajith actually taught me an important lesson,   Indian media companies don’t have the slightest clue about the Internet.   They believe that they can fast copy what great startups in the US do and try and launch it in India and start getting traffic.   They do not believe that having great technology and technologists is an asset.    They continue to hire people that are under qualified and operate like the services industry (fill the ranks with 100s or 1000s of below average people) an then wonder why they can never produce anything cool that consumers love even after fast copying and why it costs them so much to build something.

2.  Indiatimes.com –  Indiatimes was a customer of ours and I have great respect for Vineet Jain.   Vineet is a visionary and lives and breathes the Internet.   However, he lacks a decent team to support his vision.   We supplied Zimbra to Indiatimes in 2006 and they did a huge launch around email in 2007. I was very impressed with their ability to market and create a buzz.   Where Indiatimes is lacking is people at the leadership level.  In the 3 years that I worked with them, they have hired and fired 3 CEOs and not to mention the rank below the CXO level.   In one of my articles I wrote about how I had worked with a large media house that had hired a conman as their CTO.     Well! that company was Indiatimes.   The digital media industry in India is filled with people who started their careers in print and TV and then moved to the Internet and then grew along with the industry.   They do not have a background in Technology and the Internet.    They take technology and innovation for granted.    They think brand and content is king.

I just did some analysis on one of the most trafficked financial sites in India and found that only 1% came there to read news.   So, there goes your content investment down the drain.   Content has become commodity.   I would argue that 2 years from now most Indians will get their news update from Twitter and not from any of the news sites.   For example, I read the TOI yesterday and did not gather that George W Bush was in India for the HT Leadership Summit.   When I logged into twitter, I was surprised to see a tweet that Bush was in India.

3.  Web18 – I have a lot of respect for this group.    They have done amazing things in India in a short period of time.   However, I believe that they also lack the leadership to create a huge Internet giant in India.   My assessment is based on what they deliver to the end users (the user experience sucks) and the technology investments and competence of their teams.

4. The Rest – I think we can safely throw the rest into a bucket called “the rest” which don’t really matter as they are purely noise and don’t have a shot like Sify.com etc…  If the top 3 companies don’t have what it takes to achieve Internet greatness, then it is not worthwhile talking about the rest.

So, why are the Indian Media Giants failing on the Internet???

1. Top Down Management -   In every media company I have worked with, I have seen a cultural difference between how a valley startup is run and how these top heavy Indian companies are run.    I think by now we should all acknowledge that the biggest baddest companies of the Internet were built by 20/30 somethings and not by 40/50 somethings.  In all the traditional media companies I see the whole company rallying around a 40/50’s something person (“the leader”) or in the case of Rediff (“60 something”).   The whole company does something just to satisfy this one person.   I experienced this when I was working with Indiatimes and launching their mail platform.  It was always about – hey we need to do this because MD wants it this way even if it was something that did not make sense.    The younger Internet savvy individual contributors literally have no say.   They are just there to satisfy their masters whims and fancy.

Zimbra deployed a 80+ server system distributed in 2 data centers, wrote migration scripts, migrated 800K mailboxes and architected and deployed a system to scale for 3.5M users for Indiatimes.com in 4 months with 3 employees who worked for me all in their early to mid 20s.     In comparison there was an army from Indiatimes which was assigned to our project who could not even configure a load balancer correctly.    I saw the same pattern at Rediff where it was all about satisfying Ajith.   Let us all understand that if Top Management always intimidates their ranks and the ranks cannot freely share ideas with them, they are not going to be able to bring the best of everyone out.  The greatest ideas often come from the ranks and not from the leadership.  Intimidation only gets you a bunch of  ”Yes Men”  and not a bunch of young innovators.  As long as Indian media companies try to function in the top down manner we cannot see them scale the walls of greatness.

2.   Taking Technology for Granted – None of the Indian Media companies I have worked with in the Indian Media space have demonstrated any technical competence.   The Rediff management seems to be too caught up in the NIH (not Invented Here) syndrome.   If it is not invented in the Rediff labs then it must be no good. Unfortunately Rediff Labs is filled with below average people.  When I was hiring for Zimbra we received numerous resumes from Rediff and not one made the cut.    The CTO at Indiatimes was an industry joke.  He claimed to be Scott McNealy’s right hand at Sun etc etc but could not spell Java and turned out to be a conman.   If the CTO was that bright, one can imagine how the rest of the tech team would be.   That should explain why I have not been able to sign up to Indiatimes for the last 3 weeks.   Their Integra registration/SSO engine fails every time I try and register.   If they lose users at registration due to technology imagine what rest of their site is like.    I think I have made my point.    None of the Indian Digital Media companies attempt to try and build a young, vibrant high tech culture which is so very vital to creating great companies.

Here is some interesting data per Alexa:
-  57% of the sites on the Internet are faster than Rediff.com
- 84% of the sites on the Internet are faster than Indiatimes
- 88% of the sites on the Internet are faster than in.com

So, why is it that we don’t have a single online media company in India that can optimize a site to be fast and deliver that amazing performance to users?

3. Lack of Innovation –   It really amazes me to see the Indian media companies launch product after product that are a poor copy of the core US idea.   Can someone please point to anything they thought was new and innovative in the media products that are peddled to us.   Almost all the media houses saw the social media trend emerge  and made investments – Digital Martini of HT, iTimes of Indiatimes, BigAdda of the Big ADAG group.   If you go look at the usage numbers it is appalling.   Most Indians continue to throng to Facebook and Orkut.

3.   Belief that Brand is everything –   Brand is hugely important when reaching out to consumers and the Media companies do enjoy huge brand affinity.   However as proven in the western world, young nimble and dynamic tech companies can easily and quickly disrupt this.   I would argue Google is probably the most important brand on the planet today and it is a matter of time until facebook achieves huge brand recognition.  Both companies were started by 20 somethings and have built a brand faster than any traditional media company.  New York Times is arguably a very popular media brand with a legacy of 150 years.      But, my 3 year old nephew in the US recognizes Google and uses it and has no clue about NYT.    Inspired by the movie “Wake up Sid”   I would like to say “Wake up Indian Media Industry”.

4.  Belief that Content is everything – Several media companies I have met argue that content is king. I agree….. but what type of content is king today in the era of blogging where every human on the Internet has the ability to become a journalist with an audience.  Editorial Judgement is valuable but a lot of individuals better qualified than Journalists in their areas of interest/expertise are starting to express their opinions and people are starting to follow them.  So, it is arguable if there will be rockstar journalists to look up to in the coming era of blogging and micro-blogging.   For example, I have just started writing about the technology startup industry recently and there is an audience that is slowly attaching itself to my blog around a very narrow area “high tech startups”.    This audience should have been getting this information from the online tech channels but they cannot.    So, I am slowly starting to build up an audience around a very narrow niche.
This is the long tail.   This is something the Media Industry has to learn to leverage or lose eyeball time.   Citizen Journalism, aggregation of good personal blogs and creating a revenue sharing model around these will ensure that Media companies stay competitive.   Let us all face it, most media companies are consuming news from wires for a fee and then repurposing this content with their own editorial judgement and then peddling it to us under their brand.  How long before the human race evolves and starts to consume these wires directly.   I can argue that with the advances in the Internet man has evolved to be able to process information at a faster pace than the pre-Internet era.   We can all now seek information in an instant, get millions of points of view, digest it and form our own opinion from the Internet.    We automatically are being trained to look at many points of view.   The Media industry’s premise is that their point of view is the most important.  This is no longer the case in the digital era. Don’t fight this trend.   Blend with it and you win!

5.  Big budgets – big plans – lack-lustre execution –  Most of the Indian Media companies identify leading trends, create big plans, big budget but flounder when it comes to execution.   They lack the design and product finesse required to deliver something compelling to the end user and technology execution is just very underwhelming.   I really pity the VCs who have put money into these media houses.   I am afraid that all of them will have to write it off or try to offload their investment at a throwaway price and book a loss.

6. Too much focus on Eyeball time and Ads as opposed to creating valuable transact-able events for the user and growing networks –  If you go to some of the most trafficked media sites in India they suck primarily due to the generous smothering of Ads which hugely annoy the audience.   The Media companies know how much this sucks but suck it up to the advertiser just so they can keep their measly handouts from these companies alive.    If you analyze this a little it is obvious that the Media houses know that they have nothing compelling to offer to the end user as they were a “me too”  site to begin with and their product and technology is not good enough to attract huge audience.  In the absence of compelling services, the best one can do is to spread oneself really thin and try and do it all where each service lacks in quality and fails to draw the right audience. So they try and plaster advertisements on literally every page they generate to capture some of the crumbs left behind by Google and Yahoo.  If you really look carefully at the Industry all the Major Indian Internet players are crumb eaters.

7. Lack of Audience Intelligence- The Indian digital Media industry universally (except rediff I think) uses Google Analytics to get insights of their audience.   Guess who has the advantage in learning about their customer base – Google – not the media houses!  They see it immediately as a part of their global numbers and can use it to their advantage.   If  the media industry had the technology muscle to build their own analytics and profile their own users they could be so much more valuable to advertisers.
I still believe the Indian Digital Media industry holds great promise and I came back to India with the hope that we can create quality companies in India that apply technology and innovation to cool services that consumers love.

My message to the young, innovative type graduating from colleges is to seek out small startups that are doing quality work instead of working for the big name media houses just to be resume worthy.   Resumes really don’t matter…. what you  learn and achieve matters a lot.

My message to startup founders is that if you have a great idea please don’t short sell yourselves to any of the larger Media houses.   Most of the business/ corporate development teams in these Media houses don’t have the people or the ability to identify big opportunities, teams or technology and end up signing really crappy deals with a bunch of small startups mostly opportunistically.   How many times have you been in meetings to be told that you (startup founder) need to guarantee revenue if you want to partner with these media houses and that they cannot provide you anything else in return other than their brand.   Challenge them. What brand?  What are you numbers?  Ask for revenue guarantees.  Don’t sign bad deals with them as it could kill your company.   Ask them to separate their numbers for Digital from Print or TV and then watch the fun.  Every single Internet Media company in India is losing money.     They just don’t want to talk about their digital businesses standalone.   They always try hard to mix it into their overall group numbers so they don’t look ugly.     Think about this…. If Rediff is the most trafficked Internet site in India and has a enterprise value of US$48M with cyclical revenue decline of  40% YOY then where do you think the rest of the Industry is at.  Don’t be intimidated by them.   They are just hiding behind their past glory days.   Time has come for small startups to kick butt.

Source: http://indianstartupgyaan.wordpress.com